Two Things That MUST Be in Every Admission Package

Two Things That MUST Be in Every Admission Package

Two Things That MUST Be in Every Admission Package

Running an assisted living facility in Florida means following strict rules — and one area where facilities can’t afford to slip up is the admission process. Under Rule 59A-36.006(3), F.A.C., the Agency for Health Care Administration (AHCA) outlines exactly what must be included in every resident’s admission package.

Let’s break it down:

Florida Administrative Code Rule 59A-36.006(3) – Admission Package Requirements

Before or at the time of admission, the resident or their responsible party, guardian, or attorney-in-fact must receive the following two items:

  1. A copy of the Resident’s Bill of Rights – as required by Rule 59A-36.007, F.A.C.
  2. A Long-Term Care Ombudsman Program brochure – which must include the telephone number and address of the local district office

These are non-negotiable. Failing to provide either one can lead to a deficiency during a survey or worse — a complaint from a resident or family member that sparks an investigation.

Why These Two Items Matter

  • Resident’s Bill of Rights: This outlines key protections for residents and reinforces the facility’s commitment to dignity, privacy, and respect. It also sets the tone for transparency and trust.
  • Ombudsman Program Brochure: This gives residents and families direct access to a neutral third party who can advocate for them. It’s part of ensuring residents feel safe and heard.

How to Get the Ombudsman Program Brochures

You can request printed brochures directly from the Florida Long-Term Care Ombudsman Program. Contact your local district office to request materials, or visit their website to download the brochure. Here’s the general contact information:

Website: https://ombudsman.elderaffairs.org
Phone: 1-888-831-0404

Be sure to ask for brochures that include your specific district’s contact information, as required by the regulation.


Make It Easy: What You Can Do Today

  • Audit your admission packets. If you’re missing either of these items, update your materials now.
  • Train your staff. Make sure they understand these documents aren’t optional — they’re required before or at the time of admission.
  • Keep extras on hand. Store plenty of copies of the Bill of Rights and Ombudsman brochures in your admissions folder or binder.
  • Document it. Always get a signed acknowledgment that the resident or their representative received both documents.


Compliance Tip from ALF Boss:

Even small issues in your admission process can become big problems later. These two documents show families that you’re running a transparent, compliant, and resident-first facility. Don’t treat them as just paperwork — use them as tools to build trust.

Need help organizing your admissions process or getting your packets reviewed? Reach out — we’ve helped hundreds of facilities tighten up their compliance game and avoid citations.