Compliant & Grievance

Turning Complaints to Compliments


How To Create A Complaint & Grievance System AHCA Will Love!

You’ll be surprised how easy and effective this process is

You're Going To Learn

Keeping Residents Satisfied Has Many Benefits

Assisted living is essentially about providing standard care for all residents as the only way to ensure consistent occupancy rates is through the maximization of satisfaction -for residents and their relatives. Achieving satisfaction for this group and maintaining a reputable standing within your professional community is a result of the operations, services offered and activities of the assisted living facility.

A Model Complaint Process

Learn the 7 steps to creating a successful Compliant and Grievance system for your ALF. Each step is detailed and gives you instructions to create a system that AHCA will love.

Turning Complaints into Compliments

An effective complaint process is the first step towards customer satisfaction, which is the foundation for compliments. Prompt resolution of issues and concerns with lasting solutions for the situations and maximizing client satisfaction, is the best way for the facility to achieve the highest levels of customer service. Hence, effectively turning complaints into compliments.