Pascal Bergeron
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A. A manager shall ensure that, at the time of acceptance, a resident or the resident’s representative receives a written copy of the requirements in subsection (B) and the resident rights in subsection (C).

B. A manager shall ensure that:

1. A resident is treated with dignity, respect, and consideration;
2. A resident is not subjected to:
a. Abuse;
b. Neglect;
c. Exploitation;
d. Coercion;
e. Manipulation;
f. Sexual abuse;
g. Sexual assault;
h. Seclusion;
i. Restraint;
j. Retaliation for submitting a complaint to the Department or another entity; or
k. Misappropriation of personal and private property by the assisted living facility’s
manager, caregivers, assistant caregivers, employees, or volunteers; and
3. A resident or the resident’s representative:
a. Is informed of the following:
i. The policy on health care directives, and
ii. The resident complaint process;
b. Consents to photographs of the resident before the resident is photographed,
except that a resident may be photographed when accepted as a resident by an
assisted living facility for identification and administrative purposes;
c. Except as otherwise permitted by law, provides written consent before the release
of information in the residents:
i. Medical record, or
ii. Financial records;
d. May:
i. Request or consent to relocation within the assisted living facility; and
ii. Except when relocation is necessary based on a change in the resident’s
condition as documented in the resident’s service plan, refuse relocation
within the assisted living facility;
e. Has access to the resident’s records during normal business hours or at a time
agreed upon by the resident or resident’s representative and the manager; and
f. Is informed of:
i. The rates and charges for services before the services are initiated;
ii. A change in rates or charges at least 30 calendar days before the change
is implemented, unless the change in rates or charges results from a
change in services; and
iii. A change in services at least 30 calendar days before the change is
implemented, unless the resident’s service plan changes.

C. A resident has the following rights:

1. Not to be discriminated against based on race, national origin, religion, gender, sexual
orientation, age, disability, marital status, or diagnosis;
2. To receive assisted living services that support and respect the resident’s individuality,
choices, strengths, and abilities;
3. To receive privacy in:
a. Care for personal needs;
b. Correspondence, communications, and visitation; and
c. Financial and personal affairs;
4. To maintain, use, and display personal items unless the personal items constitute a
hazard;
5. To choose to participate or refuse to participate in social, recreational, rehabilitative,
religious, political, or community activities;
6. To review, upon written request, the resident’s own medical record;
7. To receive a referral to another health care institution if the assisted living facility is not
authorized or not able to provide physical health services or behavioral health services
needed by the patient;
8. To choose to access services from a health care provider, health care institution, or
pharmacy other than the assisted living facility where the resident is residing and
receiving services or a health care provider, health care institution, or pharmacy
recommended by the assisted living facility;
9. To participate or have the resident’s representative participate in the development of or
decisions concerning the resident’s service plan; and
10. To receive assistance from a family member, the resident’s representative, or another individual in understanding, protecting, or exercising the resident’s rights.

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