Receiving a lawyer letter requesting records and indicating an intent to sue can be a difficult experience for assisted living facility owners. It can be hurtful and make you feel like you are being attacked despite doing everything right. However, it’s important to remember that this is a normal part of doing business, and it’s crucial to handle it professionally and not take it personally.

Here are some steps that can help you respond appropriately if your assisted living facility receives a lawyer letter:

  1. Contact Your Liability Insurance Carrier

The first thing you should do when you receive a lawyer letter is to contact your liability insurance carrier. They can assign a lawyer who is well-versed in handling legal matters and can provide you with guidance on how to respond. Additionally, your insurance carrier may cover legal fees or damages, which can reduce your financial burden.

  1. Gather the Requested Records

If the lawyer letter requests records, collect the requested documents as soon as possible. Ensure that the documents are complete and accurate before you hand them over to the requesting party. By being thorough, you can avoid any legal issues that may arise later on.

  1. Respond Promptly

It’s important to respond promptly to the lawyer letter. Failing to respond can result in negative consequences, such as a default judgment or other legal penalties. Be sure to review the timeline for response carefully and work with your lawyer to respond appropriately.

  1. Preserve Evidence

In addition to providing requested records, it’s crucial to preserve any other potential evidence related to the legal matter. This includes electronic records, photographs, and relevant conversations or incidents. Your lawyer can advise you on the best way to preserve evidence and ensure that it is admissible in court.

  1. Maintain Professionalism

Lastly, it’s essential to remain calm and professional throughout the legal process. While it’s understandable to feel upset, it’s important to remember that it’s not personal. As a business owner, legal actions are part of the job. Focus on working with your lawyer to provide the requested records and respond appropriately to the legal matter at hand.

In conclusion, receiving a lawyer letter requesting records and indicating an intent to sue can be a challenging experience for assisted living facility owners. However, by following these steps and working closely with your own lawyer and liability insurance carrier, you can respond appropriately and minimize any potential legal exposure. Remember to stay calm, stay professional, and focus on providing quality care to your residents.